Refunds
Refund Policy
General Information
At Mailscale, we are committed to providing our customers with exceptional service and robust email solutions.
However, we understand that sometimes things don't go as planned.
This policy outlines the circumstances under which customers may be eligible for a refund, as well as those in which refunds cannot be granted.
However, we understand that sometimes things don't go as planned.
This policy outlines the circumstances under which customers may be eligible for a refund, as well as those in which refunds cannot be granted.
Non-Eligible Refunds
Refunds will not be issued in the following scenarios:
1. Domain Purchases:
All domain purchases are final.
They cannot be refunded, but the domains can be transferred to the customer as per their request.
2. Non-adherence to Best Practices:
Refunds will not be issued if the customer's misuse of email practices led to the degradation of email and domain account reputation.
This includes, but is not limited to, not using personalization or spintax, sending spam emails, using spam trigger words, or including too many links or links with a bad reputation in their emails.
See our Anti Spam article for more information.
1. Domain Purchases:
All domain purchases are final.
They cannot be refunded, but the domains can be transferred to the customer as per their request.
2. Non-adherence to Best Practices:
Refunds will not be issued if the customer's misuse of email practices led to the degradation of email and domain account reputation.
This includes, but is not limited to, not using personalization or spintax, sending spam emails, using spam trigger words, or including too many links or links with a bad reputation in their emails.
See our Anti Spam article for more information.
Eligibility for Refund
Customers are eligible for a refund of their last subscription payment under the following condition:
If the email accounts were unusable for more than 14 days within a monthly billing cycle.
Unusable is defined as having less than 95% warm-up scores across all the customer's email accounts or a significant issue that prevented emails from being sent, which we could not rectify promptly.
If the email accounts were unusable for more than 14 days within a monthly billing cycle.
Unusable is defined as having less than 95% warm-up scores across all the customer's email accounts or a significant issue that prevented emails from being sent, which we could not rectify promptly.
Refund Process
Upon meeting the eligibility criteria for a refund, customers can request a refund by communicating their request with our customer support team.
The refund request will be reviewed by our team, and upon approval, the refund will be processed within one to two business days.
The refund request will be reviewed by our team, and upon approval, the refund will be processed within one to two business days.
