This Refund Policy explains how billing, cancellations, and refunds are handled for Mailscale subscriptions.
Mailscale is billed on a recurring subscription basis. By subscribing, you authorize recurring charges to your payment method until you cancel. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand.
No refunds or credits will be issued for partial usage, early cancellation, failure to cancel prior to renewal, lack of results, or customer dissatisfaction. All payments are non-refundable to the maximum extent permitted by applicable law.
You may cancel your subscription at any time. Cancellation stops future billing, and you retain access to the service until the end of your current billing period. It is your responsibility to cancel before the renewal date to avoid being charged for the next period.
Where a deliverability commitment applies, it provides domain replacement only. It does not entitle you to any monetary refund, credit, chargeback, or compensation of any kind.
Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension or termination of your account. We encourage you to reach out to resolve any billing concerns directly.
For billing or cancellation questions, contact us at support@mailscale.ai.