Anti Spam Policy

1. Our Commitment

Mailscale is committed to responsible email practices. We provide tools for legitimate business-to-business outreach and expect all customers to use the service in full compliance with anti-spam laws, including the CAN-SPAM Act, CASL, GDPR, and other applicable regulations governing electronic communications.

2. Customer Responsibilities

As a Mailscale customer, you are solely responsible for the content of your messages and the recipients you contact. You agree to:

• Send messages only to recipients with a legitimate business interest in your offering.
• Use accurate header information and never falsify the sender, reply-to, or routing details.
• Use subject lines that accurately reflect the content of your message.
• Identify your messages as outreach where required and include a valid physical postal address.
• Provide a clear and functional way to opt out of future messages, and honor opt-out requests promptly.

3. Prohibited Activities

You may not use Mailscale to send unsolicited bulk email to purchased or scraped consumer lists, to send deceptive or fraudulent content, to distribute malware or phishing links, or to engage in any activity that violates applicable law. Accounts engaged in prohibited activity may be suspended or terminated without notice.

4. Opt-Out and Suppression

You must honor every opt-out request within the timeframe required by law and maintain suppression lists to ensure recipients who have opted out are not contacted again. We encourage customers to make unsubscribing simple and immediate.

5. Enforcement

We monitor for abuse and reserve the right to investigate suspected violations of this policy. Violations may result in throttling, suspension, or permanent termination of your account. We may also report unlawful activity to the appropriate authorities.

6. Reporting Abuse

If you believe a Mailscale customer is violating this policy, please report it to support@mailscale.ai so we can investigate.