Remote, Full-Time/Part-Time
Head of Customer Support
At Mailscale, we're helping businesses to grow and be seen by sending more emails.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this, we need talented leaders just like you :)
Does this excite you?
Salary Range: $25-$70k/Year depending on experience, location and if you're interested in part/full-time.
We care about customers.
A lot actually.
Our bold vision is to create a 5-star hotel experience for them.
An experience that gets them to feel understood and taken care of.
To achieve this, we need talented leaders just like you :)
Does this excite you?
Salary Range: $25-$70k/Year depending on experience, location and if you're interested in part/full-time.
What's In It For You:
Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000+ business customers.
Growth: Advance your career in an exciting, fast-growing startup.
Innovation: Work in a dynamic, forward-thinking environment that needs your innovative ideas.
Flexibility: Enjoy a flexible work setup focused on outcomes.
Your Role:
Lead, hire and manage a support team.
Develop, implement and improve support strategies and KPIs.
Maintain & Improve support documentation and processes.
Requirements:
Proven experience in customer support or similar roles.
Proactive and solution-oriented mindset. You need to see problems and be able to fix them.
Strong communication and leadership skills.
Empathy and passion for customer service.
